Brett Holmes on partnership work with local regulators

Regulator benefits:

  • Saves time
  • Helps risk management
  • Efficient deployment of resources
  • Potential source of income generation
  • Offers you chance of being part of a solution

What do good businesses want?

  • save money (no “gold plating”)
  • save time (get it right quicker)
  • grow and prosper
  • a good reputation
  • a level playing field (get rid of the “bad guys”)

Who is involved?

BBfA is a partnership of local business leaders and representatives of regulatory services. In Kent and Medway, the BBfA partnership started with support from BRDO (the Better Regulation Delivery Office) and the Federation of Small Businesses (FSB). Kent and Medway BBfA has benefitted from support from the Hertfordshire BBfA group. Training for regulators in Kent and Medway was developed from the Hertfordshire model.

Why bother?

It will save you time in the long run. You can support business to get things right first time. You will have access to more accurate information and data. You will have more time to focus time and effort on rogue traders and non-compliant businesses. You can be part of developing a vibrant local economy that offers the local community choice. You can help protect vulnerable people in your local area. You can offer more complex, bespoke advice/tailored solutions to business at competitive rates.

It is important that the delivery of our regulatory services is handled in a way that helps businesses to thrive, promotes good practice, provides good training and awareness and addresses occasional poor operations that can bring down the reputation of some business sectors. Many businesses have responded positively to this initiative and we are enthused about working in partnership with them.
Steve Humphrey, Director, Planning, Housing and Environmental Health, Tonbridge and Malling Borough Council
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What do I need to do?


  • Listen to each business
  • Take time to understand the business perspective
  • Improve language and communication (written/on phone and face to face)
  • Offer advice and education (general and tailored)
  • Sell the benefits of compliance
  • Only use enforcement when necessary

BBfA — remember what we are aiming to achieve!

  • Consumer confidence
  • Public safety
  • Local economic growth (jobs and apprenticeships)
  • Safe, happy, thriving communities

Toolkit and useful links: